VISIT OUR LONDON STORE
P L A T F O R M
28-32 St. Christopher's Place
London W1U 1NU
Mon to Sat: 10am - 6:30pm
Sun: 11:30am - 5:30pm
FREQUENTLY ASKED QUESTIONS
We aim to ensure our designers ship your items within business 2 days of ordering using standard tracked UK delivery. Please note that any made to order products will be shipped in the timeframe as detailed in the product description.
We hope that you will love all the items you order from us as we aim to bring you designers and artists making pieces with premium quality and ethical production. If for some reason you are not happy with your purchase, please reach out to us within 14 days of receipt.
All unworn, unused and undamaged items can be returned for a full refund with all the tags still attached. Sale items may only be returned for store credit within 14 days unless they are marked final sale.
Please note that you are responsible for the cost of returning items to us unless they are faulty. You also have the option of bringing the items to our London store.
Many of our designers produce in small quantities ensuring the quality of the production and the uniqueness of each piece. However, in some instances, a designer or artist may choose to produce more of a certain style or a similar style.
We are happy to help you find what you are looking for or suggest alternative options. Please contact us at [email protected].
We are currently working on our international shipping capabilities. Stay tuned!
Not all our in-store brands or all their products are available online and vice versa. If you are having trouble finding something you saw previously, please reach out to us at [email protected] and we can help you track it down.
We love to discover new emerging designers and artists who share our values of sustainable, ethical production and quality craftmanship. For information on becoming a PLATFORM Brands, visit Join Us.